Refund & Return Policy

Refund & Return Policy

Last updated: July 2026

At HAZA, we take great pride in the quality of our premium handcrafted home décor products. Please read this policy carefully before placing your order.

1. Inspection Upon Delivery

Customers are required to inspect their parcel immediately upon delivery. Do not accept a parcel that appears visibly damaged or tampered with without recording the condition on video.

2. Mandatory Unboxing Video Requirement

A complete, uninterrupted video of the parcel being opened is mandatory for any claim involving:

  • Damaged items
  • Defective products
  • Incorrect items received
  • Missing items

Claims submitted without a clear, unedited parcel opening video will not be accepted. The video must begin before the parcel is opened and must show the entire unboxing process without any cuts or edits.

3. Eligible Reasons for Return & Refund

We accept returns and issue refunds only in the following cases:

  • The customer receives a damaged product.
  • The customer receives a defective product.
  • The customer receives an incorrect product (different from what was ordered).

All other return or refund requests — including change of mind, incorrect size selection, or personal preference — will not be accepted.

4. Reporting Timeline

Eligible issues must be reported to us within 1 day (24 hours) of receiving the order. Claims submitted after this period will not be entertained.

To report an issue, contact us at:

5. Return Conditions

Products must be returned in their original condition with all original packaging intact. Items that have been used, altered, or returned without original packaging will not be accepted.

6. No Exchanges

We do not offer product exchanges. If your claim is approved, a refund will be processed.

7. Return Shipping Costs

  • If the return is due to HAZA's error (damaged, defective, or incorrect item), HAZA will bear the return shipping cost.
  • If the return is due to a customer's reason, the customer will be responsible for all return shipping costs.

8. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via the original payment method or bank transfer, as applicable.

9. Payment Methods & Refunds

  • Cash on Delivery (COD): Refunds will be processed via bank transfer to the customer's provided account details.
  • Advance Payment (Bank Transfer): Refunds will be returned to the original bank account used for payment.

10. No Warranty

HAZA does not provide any warranty or guarantee on its products unless required by applicable law.

11. Contact Us

For any return or refund queries, please reach out to us: